Support
We are here to help
Access live support, documentation, and coaching designed for busy organizers.
Live Chat
Connect with our specialists in less than 2 minutes, available Monday to Saturday.
Dedicated Coach
Growth and Enterprise plans get a direct Slack channel for faster collaboration.
Knowledge Base
Step-by-step articles, release notes, and troubleshooting checklists.
Create a support request
Tell us what is happening and we will pick it up within one business day.
Where can I track service status?
Visit status.hackathon.com for real-time uptime information and historical incident details.
How do I report a security issue?
Send an email to security@hackathon.com. We respond within 24 hours and follow responsible disclosure.
Is onboarding included?
Yes. We host live onboarding sessions every week and provide recordings for your stakeholders.